Privacy Policy

Effective Date: 1/10/2025

Rainmaker Property (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and safeguard your information when you visit our website [insert website URL] or engage with our services.

1. What Personal Information We Collect

We may collect and hold the following types of personal information:

Contact details – name, email address, phone number.
Property details – information you provide when making an enquiry about selling your property.
Communications – records of your interactions with us (such as email enquiries or forms submitted through our website).
Website usage data – IP address, browser type, pages visited, and the date/time of visits (collected automatically).

We will only collect personal information by lawful and fair means, and usually directly from you unless it is unreasonable or impracticable to do so.

2. Why We Collect Your Information

We collect, hold, use and disclose your personal information for purposes including:

To respond to your enquiries and provide our property services.
To communicate with you about opportunities, updates, and information relevant to your enquiry.
To improve the quality and functionality of our website and services.
To comply with our legal and regulatory obligations.

We will not use or disclose your personal information for any other purpose without your consent, unless required or authorised by law.

3. Disclosure of Personal Information

We may disclose your personal information to:

Service providers who assist us in operating our website and business (such as IT providers, hosting companies, or marketing support).
Professional advisers (e.g. lawyers, accountants, conveyancers) where necessary in relation to a service we are providing.
Government agencies or regulators if required or authorised by law.

We will take reasonable steps to ensure that third parties protect your information and only use it for the purpose for which it was provided.

4. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.

When we no longer require your personal information, and are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.

5. Access and Correction

Under the APPs, you have the right to:

Access the personal information we hold about you.
Request correction of your information if you believe it is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details below. We may require you to verify your identity before providing access. In limited circumstances, we may refuse access (for example, if it would impact the privacy of others), but we will always explain why.

6. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve user experience and analyse site traffic. You can adjust your browser settings to refuse cookies; however, some website features may not function properly without them.

7. Overseas Disclosure

At present, we do not routinely disclose personal information to overseas recipients. If in the future we need to transfer your information overseas (for example, for website hosting), we will take reasonable steps to ensure it is handled in accordance with the APPs.

8. Complaints

If you have concerns about how we have handled your personal information, please contact us (details below). We will acknowledge your complaint and work with you to resolve it.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above will be updated to reflect any changes. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy, or how your personal information is handled, please contact us.

Rainmaker Property
Email: accounts@rainmakerproprty.com.au
Phone: 0424 067 767